I have been ordering from Upton Tea for several years now for several reasons - their New England Harvest blend and the fact that you can buy many samples for only a dollar. It's a great way to try new teas without getting stuck with a pound of something that you may not like. My latest order arrived yesterday and when I eagerly opened the box, I found a kilogram bag of New England Harvest Blend.
Except, that wasn't what I ordered.
I had ordered a tin of Baker Street Blend, a bag of decaffeinated blackcurrent and a variety of Yunnan, darjeeling and Earl Grey samples. It had been a really cold, wet day here yesterday and I had been so looking forward to a cup of that Baker Street blend when I got home but it was not to be. I emailed Upton about the problem and today, they told me I could keep the huge bag of New England Harvest Blend and they would send me my true order ASAP.
Now that's service! I might not have been so happy to be stuck with kilo of honeybush or rooibos but there's never a problem of getting rid of my favorites.
I also received an order from Stash, which included my usual supply of their Orange Spice bags for work, a super cute red Stump teapot (my holiday season indulgence) that I have yet to try, some samples of Guayusa that I'll try on the weekend and a bag of loose Black Needle Yunnan that I am drinking now. I know there's been problems with Yunnans in the past few years but this is a nice serviceable brew. I'll finish the bag, no doubt about that.
And hopefully I'll have my order from Upton before that happens!